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Carmen Gomez

@carmengomez

Revenue Leader at Telefónica Venezolana, C.A. developing revenue initiatives and projections for mobile and internet services.

Venezuela
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At Telefónica Venezolana, C.A., I develop and track initiatives to increase customer value and revenue across mobile, fixed-line, and mobile internet services. I work with teams across Marketing, Commercial, Finance, Legal, and Regulatory.

I create revenue projections for mass-market data services, including Internet Móvil, SAM 4G+, SAM Enlace, and SAM Fibra, and validate them against official targets. I also consolidate reporting and present results to support follow-up on strategic initiatives.

At Experian, Soluciones V S.A., I worked on data mining and structured and unstructured data transformation. I extracted data for model development and created predictions and classifications for the financial market in LATAM, using statistical models in R.

Earlier, at Banco Plaza, C.A., I identified customer behavior patterns and opportunities for targeted marketing. I also worked in information technology supervision at Comisión Nacional de Lotería – CONALOT and developed systems using PHP and MySQL at DIMO DISEÑO E INGENIERIA C.A. I hold an Engineering degree in Systems from UNEXPO.

Experience

Work history, roles, and key accomplishments

TC
Current

Líder de Ingresos

Telefónica Venezolana, C.A.

Mar 2018 - Present (8 years 7 months)

Analiza y planifica estrategias para el desarrollo de valor de clientes de telefonía móvil, fijo e internet móvil, alineadas a los objetivos estratégicos de la empresa. Desarrolla y da seguimiento a iniciativas de incremento de ingresos, consolida reportes y crea proyecciones para productos de datos masivos.

BC

Especialista en Estructura de Información

Banco Plaza, C.A

Mar 2015 - Oct 2016 (1 year 7 months)

Estableció oportunidades de negocio basadas en patrones de comportamiento de clientes, diseñó listados de clientes potenciales para mercadeo directo y elaboró benchmarking de entidades financieras.

SC

Analista Soporte Interno II

SOFTECH Consultores, C.A.

Nov 2011 - Mar 2013 (1 year 4 months)

Programó y diseñó formatos en Visual Fox Pro y SQL Server, brindó servicio de atención al cliente y ejecutó el sistema de gestión empresarial Profit Plus administrativo.

DC

Analista de sistemas

DIMO DISEÑO E INGENIERIA C.A.

Oct 2009 - Nov 2010 (1 year 1 month)

Desarrolló sistemas con bases de datos en MySQL, Access y PHP, y diseñó páginas web en PHP y HTML. Brindó atención al usuario de manera presencial.

CI

Desarrollador de Sistema de control de gestión de indicadores

CENTRO NACIONAL DE TECNOLOGIA DE INFORMACION-CNTI

Dec 2008 - May 2009 (5 months)

Desarrolló un sistema de control de gestión de incidentes bajo ambiente Linux, PHP5 y MySQL, como tesis de grado. Diseñó y creó páginas web con Dreamweaver y manejó herramientas de inventario.

Education

Degrees, certifications, and relevant coursework

Microsoft logoMI

Microsoft

6232B Implementing a Microsoft SQL Server 2008 R2 Database, SQL Server 2008 R2 Database

Completed the course 6232B Implementing a Microsoft SQL Server 2008 R2 Database in January 2015.

SC

Sofline Consultores

Curso SAIF, SAIF

Completed the SAIF course in September 2015.

Microsoft logoMI

Microsoft

2778A Writing Queries Using Microsoft SQL Server 2008 Transact-SQL, SQL Server 2008 Transact-SQL

Completed the course 2778A Writing Queries Using Microsoft SQL Server 2008 Transact-SQL in July 2014.

DV

Dr. Roberto de Vries

Curso de Liderazgo, Leadership

Completed a leadership course in November 2013.

PA

PHP Básico - Avanzado

PHP Básico - Avanzado, PHP Programming

Completed a basic to advanced PHP programming course in June 2013.

MI

Microsoft Infraestructura

Microsoft Infraestructura, Microsoft Infrastructure

Completed a Microsoft Infrastructure course in March 2011.

MI

Microsoft Infraestructura

Curso Básico de Soporte Técnico de Microsoft, Technical Support

Completed a basic Microsoft technical support course in February 2011.

Cisco Networking Academy logoCA

Cisco Networking Academy

Redes Network Fundament, Networking

Completed the Cisco Networking Academy course on Network Fundamentals in May 2010.

Universidad Nacional Experimental Politécnica Antonio José de Sucre logoUS

Universidad Nacional Experimental Politécnica Antonio José de Sucre

Ingeniero de Sistemas, Systems Engineering

Completed a degree in Systems Engineering in August 2009.

IS

Instituto SEA

Operador de Micros Windows, Excel, Power Point, Office Applications

Completed a course on operating Microsoft Windows, Excel, and PowerPoint in August 2009.

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