Gabriela Alvarez

Respond to customer enquiries via live chat with clear and timely answers. Resolve issues and manage multiple conversations simultaneously, while organizing work independently and recording customer feedback.

Provided administrative assistance and helped organize and record information.

Managed databases containing schedules and donation records. Recorded daily income and expenses and assisted with organizational tasks.

Handled enquiries by telephone, email and in person. Classified, registered and filed documents, and prepared and submitted documentation to public authorities.

Handled customer enquiries and provided advice on services.

Provided customer service, restocking, stock control and cash handling.

Provided in-store and telephone service, cash handling, food preparation and stockroom support.

Handled enquiries about billing, plans and tariffs.

Completed 90 hours of advanced administrative tasks training in July 2024.

Higher Vocational Qualification in Administration and Finance, completed in June 2021.