Gabby Scott

I’m a detail-oriented dispute and patient support professional with 4+ years of experience investigating claims, resolving billing discrepancies, and managing high-volume caseloads in fast-paced environments. I’m known for identifying root causes, documenting resolutions accurately, and communicating clearly with customers and internal stakeholders.

In my Patient Services Representative / Dispute Specialist role, I investigated and resolved insurance disputes from submission through final resolution, including denied, underpaid, and authorization-related claims. I analyzed payer policies, contract terms, and patient history to implement appropriate resolutions, and I proactively partnered with insurance carriers to negotiate payment adjustments.

Compliance and data accuracy are central to how I work. I maintain audit-ready, HIPAA-compliant documentation, educate patients on dispute processes with clarity and professionalism, and focus on preventing repeat issues by spotting recurring billing trends and sharing process improvements with leadership.

Currently, as a Lead Behavioral Health Technician, I investigate and escalate complex patient cases, uphold HIPAA compliance, and collaborate cross-functionally to ensure timely follow-up and minimal disruption. I also bring 2+ years of remote work experience, strong self-direction, and a consistent track record of meeting strict resolution timelines with accountability.