Looking for a job

Fuat Demir

@fuatdemir

Customer support professional with Convergys experience supporting Macy's and Scotiabank Canada customers in English and Spanish.

Mexico

Message

What I'm looking for

I’m seeking a customer support role.

At Convergys, I provided bilingual phone and chat support to U.S. and Canadian customers for Macy's and Scotiabank Canada accounts. I helped with orders, package tracking, returns, cards, and online banking while following security protocols and resolving issues on first contact.

At NativeCamp, I hold live one-on-one video sessions with international students, adapting my communication to their needs and managing my own schedule. I’m seeking a customer support role, and I bring English at C2 level and native Spanish.

Experience

Work history, roles, and key accomplishments

Current

Online English Tutor

Current

NativeCamp

Jan 2022 - Present (4 years 10 months)

Held live one-on-one video sessions with international students, adapting communication to each person's level and needs. Managed own schedule and maintained high attendance and student satisfaction.

Communication Skills Adaptability Time Management Video Conferencing

ESL Teacher

DataABC

Jan 2018 - Dec 2021 (3 years 11 months)

Taught online English classes to students of different ages and levels, giving feedback and tracking progress. Used video platforms and digital tools daily.

Teaching Feedback Progress Tracking Video Platform Digital Tools

Customer Service Representative

Convergys

Jan 2016 - Dec 2018 (2 years 11 months)

Provided bilingual phone and chat support to U.S. and Canadian customers for online orders, package tracking, returns, debit and credit cards, and online banking, following security protocols. Resolved issues on first contact while meeting quality and handling-time targets.

Customer Support Bilingual Communication Conflict Resolution Security Protocols Quality Assurance