Open to opportunities

Freshundra Griffin

@freshundragriffin

Message

Aspiring Cybersecurity Risk Analyst blending fraud investigation, auditing, and risk mitigation expertise.

United States

Message

What I'm looking for

I’m looking for a cybersecurity risk role where I can apply fraud investigation, auditing, and risk analysis to identify vulnerabilities and strengthen governance controls. I want a team that values compliance, clear communication, and measurable risk reduction.

I’m an aspiring Cybersecurity Risk Analyst with a strong foundation in governance, auditing, and risk analysis. I focus on identifying vulnerabilities and implementing effective controls across organizational environments.

In fraud investigation and dispute work, I investigated customer fraud claims, processed disputed transaction documentation, and analyzed transaction patterns to spot potential fraudulent activity. I documented findings for fraud management system audits and ensured compliance with Regulation E and dispute resolution protocols.

I’ve also strengthened my operational and leadership skills through branch management and technical support roles. From recruiting and training teams to managing daily operations and resolving complex inquiries, I bring clear communication, problem-solving, and compliance-minded execution—currently supported by advanced education in Information Systems and Technology.

Experience

Work history, roles, and key accomplishments

Current

Fraud Disputes Specialist

Current

U.S. Bank

Mar 2022 - Present (4 years 3 months)

Investigated customer fraud claims and processed disputed transaction documentation in a fraud management workflow. Resolved escalated cases through direct cardholder communication and coordinated with card services to support provisional credit issuance while maintaining Regulation E dispute compliance.

Fraud Investigation Dispute Resolution Risk Mitigation Case Documentation Customer Communications Fraud Management

Branch Manager

Tower Loan

May 2017 - Jan 2022 (4 years 8 months)

Recruited and trained staff on lending procedures, compliance requirements, and branch operations. Managed daily operations and loan portfolio oversight, performed credit analysis for approved personal loans, and ensured compliance with state lending laws and company policies.

Team Leadership Regulatory Compliance Credit Analysis Loan Origination Collections Management Branch Operations

Technical Support Analyst

Asurion-Iqor

Jan 2014 - Apr 2017 (3 years 3 months)

Provided customer-facing technical troubleshooting for mobile devices and tablets, maintaining satisfaction through clear communication and efficient issue resolution. Documented solutions in a knowledge base, trained new analysts, and escalated complex hardware/software issues to engineering; also processed warranty claims and coordinated device replacement logistics.

Technical Troubleshooting Customer Support Knowledge Base Ticketing Systems Warranty Claims Device Replacement Logistics Hardware Software Escalation Training