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Fredrick Omusina

@fredrickomusina

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Field service supervisor specializing in ATM deployment, electrical systems, and team leadership.

Kenya

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What I'm looking for

I seek a hands-on supervisory role in field operations or service management where I can lead technical teams, improve SLA/uptime, and drive safely executed deployments.

I am a results-driven Field Service Supervisor with over seven years of progressive experience in field operations, ATM deployment, electrical systems, and technical team leadership. I have a proven track record managing large field teams, coordinating installations and maintenance, enforcing health and safety standards, and ensuring SLA compliance.

I have led successful network launches, including the first KOKOpoint installation in Rwanda, and supervised teams of up to 18 engineers across multiple regions. I focus on practical problem-solving, staff training, inventory and spare-parts management, and clear technical reporting to improve uptime, productivity, and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Field Service Operations Supervisor

Koko Networks Ltd

Sep 2024 - Jan 2026 (1 year 4 months)

Supervised installation, testing, and commissioning of KOKOpoint ATMs and led a team of 18 engineers, improving uptime and ensuring SLA compliance across Nairobi, Machakos, and Central regions.

Team Leadership SLA Management

Deployment Supervisor

Koko Networks Ltd

Aug 2021 - Sep 2024 (3 years 1 month)

Led network densification and regional launches of KOKOpoint ATMs, including Rwanda, improving deployment productivity and inventory control through staff training and operational coordination.

Network Deployment Staff Training Inventory Management Coordination Safety Compliance Process Improvement

Field Agent Technician

Koko Networks Ltd

Feb 2018 - Aug 2021 (3 years 6 months)

Installed and commissioned over 600 KOKOpoint ATMs, diagnosed electrical and PCB faults, and maintained high service responsiveness to reduce downtime and support project deadlines.

PCB Repair Diagnostic Testing Technical Reporting Customer Service Cross Functional Collaboration

Electrical & Electronics Technician

Samsung East Africa

Aug 2016 - Jan 2018 (1 year 5 months)

Diagnosed and repaired consumer electronics including phones and appliances, performed board-level repairs and firmware flashing, and maintained spare parts inventory to reduce equipment downtime.

Soldering Firmware QA Testing Inventory Management

Education

Degrees, certifications, and relevant coursework

Technical University of Kenya

Bachelor of Technology, Electrical & Electronics Engineering (Power)

Grade: Second Class Upper Division

Completed a Bachelor of Technology in Electrical & Electronics Engineering (Power option), graduating in November 2024 with a Second Class Upper Division.