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@freddyuser1

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IT Analyst at Unisys Corporation who improved ticket resolution time by 27% and system uptime to 99.8%.

Nigeria

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At Unisys Corporation, I streamlined ticketing with automation rules, reducing average resolution time by 27%. I also developed a knowledge base that decreased repeat service requests by 30%.

As a Networking Consultant at Fed Systems, I networked local Windows servers with remote Linux servers and deployed enterprise-level NAS and Storage Area Networks. I reconfigured a network according to best practices, increasing availability to over 99.99% uptime.

Earlier, I supported IT operations at MOBITEL NIGERIA and worked as a Web Developer/IT Consultant at HASHEM LIMITED, maintaining VPSs in a LAMP stack environment. I hold a B.Eng. in Applied Physics from University of Lagos, Akoka, Nigeria, and am CompTIA Security+ certified.

Experience

Work history, roles, and key accomplishments

Current

IT Analyst

Current

Unisys Corporation

Jun 2023 - Present (3 years 4 months)

Streamlined ticketing processes and developed a knowledge base, reducing resolution times and repeat requests. Orchestrated remote support transition and improved service desk performance metrics.

Automation Knowledge Management Remote Support Incident resolution Network Troubleshooting Firewall Management IDS IPS Access Control Security Audits Network Monitoring Reporting Documentation Compliance

Networking Consultant

Fed Systems

Apr 2021 - Jun 2023 (2 years 2 months)

Provided technical resource for Windows and Linux systems, performed network administration, and deployed enterprise storage solutions. Delivered onsite support and improved network uptime.

IT Support Analyst

Mobitel Nigeria

Mar 2012 - Aug 2014 (2 years 5 months)

Provided service desk support and maintained system operations, including upgrades, patches, and user account management. Facilitated device imaging and VPN services for financial institutions.

Service Desk Ticketing System Administration User Accounts File Share Management Access permissions Imaging Patch Management Antivirus Malware WiMAX VPN

Web Developer/IT Consultant

Hashem Limited

Jan 2010 - Feb 2012 (2 years 1 month)

Maintained VPSs with LAMP stack and cPanel accounts, troubleshooted VoIP issues, and configured network infrastructure. Provided on-site IT support for hardware, software, and network issues.