Carlos Montero

I've supported retention, collections, and corporate customer operations at ERC and DF Solutions in Santo Domingo, using reporting and analysis to help teams meet business targets.

As a Retentions Specialist at DF Solutions, I coordinate with debt settlement and credit counseling companies to offer payment or settlement options. Previously, I led collections teams, assisted agents with escalation calls, prepared monthly performance reports, and raised issues with departments to support complaint resolution.

In my Retention Supervisor role at ERC, I prepared, documented, and analyzed KPI management information to ensure business-area targets were met. I also handled corporate complaint letters involving organizations including the FCC, BBB, legal groups, and city mayors.

I'm bilingual in English and Spanish, with advanced Excel and Power BI knowledge, experience with Einstein Analytics, MySQL, Python, and SQL, and training in data management and electronic engineering.