I'm currently supporting secure financial file transfers for Evertec clients through Data Placement Manager, resolving 15–20 weekly incidents across SFTP, FTPS, and Managed File Transfer under SLA-driven processes.
Across Citibank, IBM, Credicard, Banplus, and Central Madeirense, I've administered Windows Server environments, Active Directory, DNS, DHCP, Group Policy, VMware, Hyper-V, Exchange, SQL Server, and clustered infrastructure. I led an Exchange 2007-to-2010 migration for approximately 350 mailboxes at Credicard and built Hyper-V failover clusters for a banking client.
With 25+ years in mission-critical banking, fintech, retail, and enterprise support, I bring practical incident and change management experience using ServiceNow and BMC Remedy.
