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Francisco Balbuena

@franciscobalbuena

Product analyst at Droguería Gamma who turns customer pain points and commercial KPIs into system improvement proposals.

Argentina

Message

What I'm looking for

I’m looking to grow in Product Management within a fintech.

At Droguería Gamma, I map commercial workflows and turn customer pain points into requirements and proposals to improve internal management systems. I also analyze commercial KPIs to help prioritize improvements and support data-informed decisions.

At ASE Broker (Sancor Seguros), I gathered functional and non-functional requirements for the core system, writing user stories and specifications for development. I followed backlog tasks, incidents, and deliveries with developers, and proposed interface and workflow improvements.

I'm completing a degree in Technological Management at UNICEN and am growing my product skills through requirements gathering, Agile methods, and KPI analysis. I’m looking to grow in Product Management within a fintech.

Experience

Work history, roles, and key accomplishments

Current

Analista de Procesos y Producto

Current

Droguería Gamma

Jul 2025 - Present (1 year 4 months)

Relevamiento de flujos comerciales y detección de pain points de clientes, convertidos en requerimientos y propuestas de mejora para los sistemas de gestión internos. Seguimiento y análisis de KPIs comerciales para priorizar mejoras y respaldar decisiones basadas en datos.

Levantamiento De Requerimientos KPIs Excel Atención al Cliente WhatsApp Correo Electrónico

Analista Funcional

ASE Broker (Sancor Seguros)

Apr 2020 - Jun 2025 (5 years 2 months)

Toma de requerimientos funcionales y no funcionales para la evolución del core system, redactados como user stories y especificaciones para desarrollo. Seguimiento de tareas, incidencias y entregas junto a los desarrolladores (gestión de backlog).

Levantamiento De Requerimientos User Stories Backlog Management UX Jira

Education

Degrees, certifications, and relevant coursework

Universidad Nacional del Centro de la Provincia de Buenos Aires

Licenciatura, Gestión Tecnológica

2021 -

Pursuing a degree in Gestión Tecnológica, expected to complete in 2026. Coursework includes Digital Economy, Corporate Finance, Software Engineering, and Information Security.