Open to opportunities

Francisca González

@franciscagonzlez

Message

Bilingual administrative and remote support specialist with proven experience.

United States

Message

What I'm looking for

I am seeking a role that values efficiency and offers opportunities for growth.

I am a bilingual administrative and remote support specialist with extensive experience in healthcare and customer solutions. My career has been marked by a commitment to streamlining processes, resolving issues efficiently, and maintaining high accuracy and compliance standards. I thrive in dynamic environments where I can utilize my skills in customer service and data management to enhance operational efficiency.

At Centene Corporation, I have honed my abilities in managing customer information and providing bilingual support for Medicare and Medicaid plans. My role involves meticulous data entry and ensuring compliance with healthcare regulations while maintaining high levels of customer satisfaction. My previous experience at Hallmark Cards and Falabella Chile has further equipped me with the skills to analyze data, optimize processes, and effectively communicate with diverse stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Customer Service Representative

Current

Centene Corporation

Oct 2024 - Present (11 months)

Provided bilingual support for Medicare and Medicaid plans through various communication channels, ensuring compliance with healthcare regulations and maintaining high customer satisfaction. Processed and maintained customer information by efficiently utilizing CRM platforms, ensuring data accuracy, timely updates, and seamless integration across multiple systems.

CRM Salesforce HubSpot Healthcare Regulations Data Entry Bilingual Support Customer Service Communication

Retail Merchandiser

Hallmark Cards

Apr 2023 - Oct 2024 (1 year 6 months)

Analyzed data to optimize product presentation and merchandising strategies, utilizing digital tools for inventory tracking and management. Collaborated with retail stakeholders to ensure timely stock fulfillment and implemented merchandising strategies based on data analysis.

Data Analysis Merchandising Inventory Management Digital Tools Implementation Project Management Retail Operations

Administrative Assistant

Falabella Chile

Jan 2021 - Feb 2022 (1 year 1 month)

Coordinated executive schedules, meetings, and reports using digital calendars and collaboration tools to optimize daily operations. Managed budget spreadsheets, identified and resolved discrepancies, ensuring precise and reliable data entry.

Budget Management Time Management Microsoft Office Suite Data Entry

Education

Degrees, certifications, and relevant coursework

Manpower Institute

Associate Degree in Business Administration, Business Administration

Grade: Graduated with Honors

Activities and societies: Concentration in Human Resources

Graduated with Honors. Focused on Strategic Planning, Office Management, Budget Oversight, and Employee Relations. Studied Business Administration with a concentration in Human Resources.