Open to opportunities

Francine Macapagal

@francinemacapagal

Message

Customer-focused virtual assistant skilled in admin support, scheduling, and client communication.

Philippines

Message

What I'm looking for

I seek a remote administrative role where I can provide reliable client support, manage scheduling and communication, learn new tools, and grow professionally.

I am a customer-focused virtual assistant transitioning from receptionist and administrative consulting roles, bringing strong organization, adaptability, and a commitment to professional communication. I have managed multi-line phone systems, handled email management, scheduled appointments, maintained digital records, and supported clients with reliable, detail-oriented administrative services.

I prioritize confidentiality, timely follow-ups, and efficient task management to help businesses run smoothly remotely. I am eager to learn new tools and technologies to expand my skill set and consistently deliver dependable support to teams and clients.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Vertex Consultancy

Jan 2023 - Jan 2025 (2 years)

Provided remote administrative and customer support, managing 3 phone lines and 20+ client calls/day while handling email management, appointment scheduling, and accurate data entry to ensure smooth operations.

Scheduling Customer Service Data Entry Phone Support Time Management Confidentiality