Frances Julia Cabrera

I’m a highly organized, detail-oriented administrative professional with 4+ years of experience in banking operations, customer service, and front desk administration. I’m known for a professional, service-driven approach, with strong communication and multitasking abilities that keep fast-paced work running smoothly.

At Guagua Rural Bank, I provided administrative and customer support to ensure smooth daily branch operations. I managed customer inquiries through in-person, phone, and email communication; maintained accurate client records, account documentation, and transaction reports; and prepared and verified documents with strong attention to detail, confidentiality, and compliance.

I also bring front desk administrative experience from hospitality settings, including Courtyard & Residence Inn by Marriott Austin and Mt. Olympus Resort & Theme Park. I managed reservations, guest records, scheduling, high-volume phone calls, and email handling—coordinating with multiple departments to deliver seamless service.

Across roles, I consistently manage schedules, maintain accurate records, and handle high-volume communications efficiently. I’m committed to documentation quality, clear client support, and reliable problem-solving—so teams can focus on delivering excellent service.