Francesca Berardi
@francescaberardi
Economics student passionate about data analysis and strategic management.
ItalyWhat I'm looking for
As a dedicated student of Business Management at Università Telematica Internazionale Uninettuno, I am deeply passionate about data analysis and strategic management. My academic journey has equipped me with a solid foundation in economic principles, and I am eager to apply my knowledge in a practical setting.
My professional experiences as a Legal Regulatory Agent and Customer Service Agent for easyJet have honed my problem-solving and communication skills. I have successfully managed government practices and customer interactions, ensuring compliance and satisfaction. I thrive in environments that challenge me to grow and contribute to organizational success.
I am currently seeking opportunities that allow me to leverage my academic knowledge and work experiences in a stimulating workplace, where I can actively contribute to the organization's success while expanding my skill set.
Experience
Work history, roles, and key accomplishments
Legal Regulatory Agent
easyJet
Jul 2023 - Nov 2023 (4 months)
Managed government practices related to operational irregularities in air transport, collaborating with entities such as ENAC and NEB. Developed problem-solving and communication skills while engaging in negotiations and official interactions.
Legal Regulatory Agent
easyJet
Jul 2023 - Nov 2023 (4 months)
Managed government-related cases involving regulatory bodies such as ENAC and NEB, focusing on operational irregularities in air transport. Developed problem-solving and communication skills while working closely with legal professionals.
Customer Service Agent
easyJet
Mar 2023 - Jul 2023 (4 months)
Handled bookings, cancellations, and customer complaints. Managed inquiries through calls and emails, ensuring customer satisfaction and effective communication with third-party agencies.
Customer Service Agent
easyJet
Mar 2023 - Jul 2023 (4 months)
Handled booking management, cancellations, and customer complaints. Provided information and managed inquiries via phone and email, ensuring customer satisfaction and efficient service delivery.
Receptionist Supervisor
Unknown
Dec 2022 - Mar 2023 (3 months)
Oversaw the reception area, managing check-ins and check-outs, payments, and customer interactions. Supervised the property profile on various booking platforms and handled reservations and cancellations.
Receptionist Supervisor
Hospitality Industry
Dec 2022 - Mar 2023 (3 months)
Supervised the reception sector, managing check-ins and check-outs, payments, and customer interactions. Oversaw the establishment's online presence and booking platforms.
Education
Degrees, certifications, and relevant coursework
UUUniversità Telematica Internazionale Uninettuno
Bachelor's Degree, Business Management
2024 -
Currently pursuing a Bachelor's degree in Business Management with a focus on English courses.
ITET Padre A.M Tannoia
Diploma, Commerce
2013 - 2018
Completed a Technical Diploma in Commerce with a specialization in Tourism.
ITET Padre A.M Tannoia
Technical Diploma, Commerce
2013 - 2018
Completed a Technical Diploma in Commerce with a specialization in Tourism.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
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