Open to opportunities

FORTUNE CHIMAEZE

@fortunechimaeze

Message

I resolve healthcare claims issues while delivering accurate patient and provider support.

Nigeria

Message

What I'm looking for

I'm looking for a healthcare role where I can combine nursing, provider support, claims follow-up, documentation, and patient coordination while contributing effectively in hybrid or remote work environments.

I've supported enrollees and providers at Century Medicaid Services Limited by resolving billing concerns, following up unpaid claims, reviewing denials, verifying eligibility, and coordinating provider relationships. I work closely with claims and billing teams to maintain accurate records and improve access to healthcare services.

My nursing background includes leading daily operations as Head Nurse at Castle Hospital and providing hands-on clinical care at Divine Favour Hospital. I'm a Registered Nurse experienced in EHR systems, Intron, healthcare documentation, patient education, crisis management, and multidisciplinary care.

Experience

Work history, roles, and key accomplishments

Call Center Executive and Provider Relations Manager

Century Medicaid Services Limited

Oct 2025 - Jun 2026 (8 months)

Handled inbound and outbound calls from enrollees and providers regarding health plans, authorizations, complaints, billing concerns, and service inquiries. Followed up on unpaid claims, reviewed denials, verified insurance eligibility, and coordinated provider onboarding and compliance.

Insurance Claims Follow Up Insurance Eligibility Verification Provider Relations Healthcare Documentation Intron Email Communication Customer Service Hybrid Work