At DXC Technology, I traced a long-standing ITSM catalog automation failure to a conflicting Business Rule and developed a scoped GlideScript fix that preserved behavior for other processes. I also design and configure workflows, support ITSM and ITOM solutions, and coordinate deployments.
At Softtech Consulting LLC, I provided ServiceNow HAM and ITAM consulting, supporting solution design, asset lifecycle processes, and CMDB data quality. I’ve also supported Japanese and US enterprise environments, including bilingual ServiceNow consulting and administration, platform upgrades, and asset and software license management.
