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fgjfjt R

@fgjfjtr

Customer service consultant at Unique People (CCIG Group), handling energy customer enquiries by phone and chat.

Poland
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At Unique People (CCIG Group), I handled energy customers’ enquiries by telephone and chat, providing information on services, procedures, and case status while resolving issues.

At Abalone Poland Sp. z o.o., I supported recruitment through CV screening, candidate contact, interview organisation, and onboarding. I also organised staff records and prepared materials supporting company communication and promotion.

As an intern in the Data Analysis Department at PCI. Podkarpackie Innovation Centre, I participated in research projects and organised databases and documentation. I also conducted source research and prepared reports and analyses using MS Office, MAXQDA, and Statistica.

My experience also includes tutoring English, planning lessons around pupils’ needs, and monitoring their progress. I studied Sociology at the University of Rzeszów, where I developed knowledge of organisations, HR, and data analysis.

Experience

Work history, roles, and key accomplishments

UG

Customer Service Consultant

Unique People (CCIG Group)

Oct 2025 - Aug 2026 (10 months)

Handled customer enquiries and resolved issues via telephone and chat, providing information on services and procedures. Collaborated with other departments to ensure efficient request processing and high service standards.

SA

English Tutor

Samozatrudnienie

Sep 2023 - Jun 2025 (1 year 9 months)

Provided English tutoring to primary and secondary school pupils, monitoring progress and adapting teaching methods. Planned and organized lessons independently and maintained contact with pupils and parents.

AO

HR Department Intern

Abalone Poland Sp. z o.o.

Mar 2025 - May 2025 (2 months)

Supported recruitment processes including CV screening, candidate liaison, and onboarding. Prepared and organized staff records and performed administrative tasks.

WO

Warehouse Worker

Work & Profit Sp. z o.o.

Nov 2021 - Feb 2023 (1 year 3 months)

Received deliveries and loaded/unloaded goods. Checked stock levels, sorted and placed products, and worked with the team on daily warehouse tasks.

Education

Degrees, certifications, and relevant coursework

University of Rzeszów logoUR

University of Rzeszów

Master's Degree, Sociology

2021 -

Pursuing a Master's degree in Sociology, with coursework covering social phenomena, organizational operations, HR management, and data analysis.

Tech stack

Software and tools used professionally

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