Favour Ulu-Nnanna

I've supported diagnostic laboratory operations at De New Era Medical Diagnostic Laboratory, operating specialized equipment, conducting microscopic examinations, and documenting results under strict SOPs.

I managed daily quality-control checks for automated diagnostic equipment and chemical reagents, maintaining 100% compliance with laboratory SOPs. I also handled the safe segregation, containment, and disposal of hazardous biological waste in line with environmental health regulations.

As a Customer Service Representative at Blessed Emerson Pharmacy, I attended to 30–50 customers daily and maintained 95% accuracy in sales transactions and customer records. I resolved more than 90% of customer complaints and inquiries the same day while keeping service professional in a fast-paced environment.

I hold a B.Sc. in Applied Microbiology and Brewing from Nnamdi Azikiwe University, with research focused on hydrocarbon-degrading microbial isolates from petroleum-contaminated soil. I'm motivated to apply my laboratory, quality-control, analytical, and compliance skills in HSE, quality assurance, or graduate trainee opportunities.