At NeuroAgents, I provided second-line support for B2B AI agents developed and implemented for business clients. I investigated escalated incidents, reproduced errors across environments, and traced issues to configuration, prompt behavior, or integrations.
I worked with development and implementation teams to troubleshoot agent behavior and client integration issues. I also documented bugs and troubleshooting workflows in the internal knowledge base.
At Colizeum, I supported customers with computer setup, software launches, and real-time troubleshooting. I monitored workstations, network equipment, and peripherals, and resolved hardware, OS, and LAN problems.
As a System Administrator at a Private Company, I maintained computer systems and IT infrastructure, diagnosed hardware, software, and network issues, and installed and updated operating systems and applications. I also have experience with data annotation and AI evaluation, and speak English at C1 and Russian natively.
