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Fatima Ilyas

@fatimailyas

Medical Virtual Assistant in healthcare administration, trained in claims support, insurance verification, and prior authorization workflows.

Nigeria

Message

What I'm looking for

I’m looking to build a career in healthcare operations specialising in Medical Coding Support, Claims Support, Insurance Verification, Prior Authorization, and Healthcare Administration, contributing to accurate documentation, efficient workflows, and compliant healthcare delivery.

At KGL Energy, I manage calendars, coordinate schedules, organise inbox communications, and maintain Google Sheets records to support daily operations. I also generate workflow reports and identify discrepancies.

My healthcare training covers EHR/EMR documentation, HIPAA compliance, medical coding fundamentals, and claims support. In simulations, I practised eligibility verification, reviewed claim denial scenarios, analysed EOB and ERA documentation, and created SOAP notes.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

KGL Energy

Jan 2025 - Jan 2026 (1 year)

Managed calendars, coordinated schedules, and provided administrative support. Maintained Google Sheets records and generated workflow reports to support efficient business processes.

Calendar Management Email Management Google Sheets Data Entry Records Management Administrative Support Reporting Workflow

Appointment Setter

Octotasker

Jan 2025 - Jan 2026 (1 year)

Coordinated client appointments across multiple U.S. time zones, ensuring accurate scheduling and follow-up. Provided professional customer support by phone and maintained detailed records of client interactions.

Appointment Scheduling Customer Support Record keeping Time zone Coordination Remote Work Tools

Customer Service Representative

Northern Hibiscus Mall

Jan 2018 - Jan 2019 (1 year)

Responded to customer enquiries via email and chat, providing accurate information and timely resolutions. Assisted with scheduling, service requests, and issue resolution while maintaining a positive customer experience.

Customer Service Email Communication Live Chat Problem Solving Records Management Relationship Management

Education

Degrees, certifications, and relevant coursework

Greenhood Institute for Management and Remote Studies (GIMRS)

Medical Virtual Assistant (Certificate), Medical Virtual Assistance

Completed a Medical Virtual Assistant certificate program with training in healthcare administration, HIPAA compliance, EHR/EMR documentation, and medical records management.