fatima amer

Managed calendars, meetings, daily operations, and task coordination.

Supported client communication and CRM activities through GoHighLevel (GHL).

Managed email campaigns, scheduled emails, and workflow automations.

Created presentations and business materials using Canva.

Maintained documentation, task tracking, and process workflows.

Managed end-to-end order processing from initiation through delivery.

Handled customer and client queries, follow-ups, and order-related issues.

Maintained accurate CRM and operational records.

Prepared monthly reports and monitored KPIs.

Coordinated with teams to keep workflows and customer requests moving efficiently.

Delivered professional written support via email, consistently meeting SLA targets. Resolved client queries efficiently, contributing to improved retention and satisfaction. Maintained detailed client records in CRM systems for accurate documentation. Streamlined support processes to improve response times and service quality. Collaborated with internal teams to ensure smooth communication and wor

Compiled and analyzed campaign data to ensure accuracy and reliability. Created structured reports and documentation using Excel and data tools. Supported project delivery through data management and organizational tasks.

Graduated with a Bachelor's in Statistics, gaining a strong foundation in data analysis, probability, and statistical modeling. Experienced in working with tools like Excel, R, and SQL to draw meaningful insights from data.