Fathima Ahmed
@fathimaahmed
Enthusiastic customer service agent focused on clear communication and problem-solving.
South AfricaWhat I'm looking for
I’m a motivated high school graduate with a strong customer-focused mindset and a commitment to tackling hard tasks. I bring clear communication, teamwork, and problem-solving into every interaction.
I worked as a Customer Service Agent at TTEC from February 2026 to June 2026, supporting the Booking.com campaign through both written and voice communication. I’m known as a critical thinker with a flexible, dedicated approach to service and responsibilities.
I completed Matric Grade 12 in 2025, with English distinctions and strong language ability. I communicate confidently in English (Native), Afrikaans (C2), and isiXhosa (B1), and I’m eager to grow through real work experience.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
TTEC
Feb 2026 - Jun 2026 (4 months)
Worked as a customer service agent supporting the Booking.com campaign, delivering strong written and voice communication while resolving customer issues. Applied critical thinking and flexibility to handle hard tasks and maintain service quality.
Education
Degrees, certifications, and relevant coursework
Aloe High School
Matric Grade 12, Secondary Education
Grade: 2 distinctions in English; Afrikaans C2; isiXhosa B1
Completed Matric (Grade 12) in 2025 with 2 distinctions in English. Also achieved Afrikaans at C2 and isiXhosa at B1.
Availability
Location
South AfricaAuthorized to work in
Job categories
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