At Hala Business, I achieved 100% of the monthly target of 30–40 POS devices through lead generation, Salesforce follow-ups, and tailored demos.
I support 25+ non-technical merchants per month, guiding them through POS software and setup. I also coordinate installations and customer training.
When payment or technical issues arise, I document and escalate them through tickets, then follow up until closure within the standard timeline.
At Wipro Limited, I handled inbound customer calls, resolved issues at first contact, and escalated complex cases. My background also includes a Diploma in Computer Network Technician and CCNA certification.
