Farzana Anisha
@farzanaanisha
Accounting professional with 5+ years in insurance operations—accurate records, compliance, and data-driven administration.
CanadaWhat I'm looking for
I’m a detail-oriented, adaptable accounting professional with 5+ years’ experience supporting insurance operations, coordinating banking transactions, and managing data-driven administrative processes. I maintain accurate financial records and support month-end and year-end reporting with a strong focus on compliance with internal controls and regulatory standards.
I’m highly proficient in QuickBooks and the Microsoft Office suite (Word, Excel, PowerPoint, Outlook), and I work comfortably across platforms like Zoom and MS Teams. I’ve supported production goals through high-accuracy data entry using systems such as RTM, Guidewire (including policy and billing workflows), and other banking/insurance tools while ensuring every submission is correct and on time.
Across roles including Transaction Processing Officer and Fraud Analyst, I’ve validated documents, verified balances, and applied rule-based procedures to minimize losses and ensure correct reporting. I also bring customer-focused experience and fast-paced, deadline-driven capability, backed by training and supervision experience from my banking background.
Experience
Work history, roles, and key accomplishments
Entered RTM and Guidewire policy data for new businesses, renewals, and endorsements, creating Salesforce accounts and portal submissions while maintaining high data accuracy. Supported document mailing and billing/order activities and helped the team meet production goals.
Prepared and verified RGIC letters using ICBS and secure message templates, completing clerical tasks including filing, faxing, and spreadsheet updates. Managed workload to meet SLA deadlines, tracked measurement data for reporting, and cross-trained to support other roles during peak periods.
Validated and migrated credit card balances from old cards to new cards, verifying fraud files and ensuring correct G/L lines for the write-off process. Followed VISA reporting and chargeback rules, processed global money orders, handled returned mail to suspense accounts, and completed back-office card sorting.
Provided customer service via inbound calls and chat, handling inquiries about orders, re-shipments, returns, refunds, shipping issues, and order placement. Maintained professional support for customer concerns in a fast-paced environment.
Customer Service Representative
CAA
Sep 2019 - Dec 2019 (3 months)
Resolved billing-related inquiries quickly and processed payments in Guidewire Billing Centre while creating accounts in Guidewire Policy Centre. Met performance benchmarks, receiving over the minimum of 80 calls per day, and transferred clients to the appropriate department when needed.
Banking Officer - ISS Department
Meghna Bank
Apr 2017 - Jun 2019 (2 years 2 months)
Prepared and submitted Central Bank (Bangladesh Bank) reporting for the Integrated Supervision System (ISS), including CDLC and CL-1 to CL-5 reports, and analyzed loan classification status impact on provisioning. Coordinated data collection with 47 branches, collaborated with senior leadership, and trained and supervised a new employee for 6 months.
Freelance Data Entry Clerk
Fiver (Online)
Oct 2016 - May 2018 (1 year 7 months)
Processed and organized customer orders into a local database, verifying source documents for accuracy. Entered 2,000+ account records with 99% error-free accuracy, adjusted document formatting, and researched incomplete documents when needed.
Junior Accounting Clerk
Metro Tax Accounting Services
Jan 2015 - Dec 2015 (11 months)
Reviewed bills, invoices, inventory reports, and financial statements for accuracy and used QuickBooks to enter vendor invoices and maintain records. Reconciled and balanced monthly and quarterly financial statements and recorded receipts, expenses, and adjusted journal entries.
Education
Degrees, certifications, and relevant coursework
York University
Bachelor of Administrative, Administrative Studies
2012 - 2015
Bachelor of Administrative studies at York University in Toronto from 2012 to 2015.
Centennial College
Diploma, Business Accounting
2009 - 2012
Diploma in Business Accounting at Centennial College in Toronto from 2009 to 2012.
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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