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Farinaz Rezaei

@farinazrezaei

Operations Support Specialist at Farsi Coaching Academy, coordinating online classes, tracking attendance and payments, and resolving student enquiries.

Italy

Message

At Farsi Coaching Academy, I supported daily operations for an online academy by coordinating class schedules and following up on student absences. I also maintained student and payment records in Excel to support administrative reporting.

I published course materials and announcements, managed WhatsApp groups, and handled student enquiries across several channels, resolving routine issues and escalating complex cases. My academic background in applied experimental psychological sciences includes experience with SPSS, R, jamovi, MATLAB, and basic Python.

Experience

Work history, roles, and key accomplishments

Administrative & Technical Support Specialist

Farsi Coaching Academy

Sep 2024 - Jul 2025 (10 months)

Coordinated class schedules, monitored attendance, and maintained student records in Excel. Acted as first point of contact for student enquiries and resolved or escalated issues.

Excel Scheduling Attendance Tracking Payment Tracking Communication Skills Issue Resolution Escalation Management Content Publishing Learning Platforms WhatsApp

Volunteer, Cognitive Stimulation Activities

Zarman Rehabilitation Center

Jan 2022 - Dec 2022 (11 months)

Facilitated individual and group activities for older adults, adapting communication and exercises to participants' needs.

Activity Facilitation Communication Skills Adaptability

Piano Tutor & Teaching Assistant

Gozar Music Academy

Dec 2021 - Mar 2022 (3 months)

Delivered online piano lessons to children during the COVID-19 pandemic, adapting to individual learning needs and maintaining clear communication in a remote setting.

Teaching Online Instructions Adaptability Communication Skills