Open to opportunities

Faran Diarra

@farandiarra

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Experienced content moderation supervisor ensuring policy compliance, quality, and team performance.

Mali

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What I'm looking for

I seek roles in trust & safety or content moderation where I can lead or improve QA, refine policies, mentor teams, and support AI labeling in a collaborative, growth-oriented environment.

I am a content moderation professional with over six years ensuring compliance, accuracy, and safety across digital platforms. I specialize in detailed guideline application and nuanced judgment for complex, sensitive content.

Recently promoted to Supervisor, I managed a team of seven moderators, owned QA processes, produced weekly performance reports, and served as final escalation for ambiguous edge cases. I have strong experience improving guideline adherence and training teams to meet SLAs.

I bring cross-cultural communication in French and English, dependable remote work habits, and skills directly transferable to AI data labeling, trust and safety operations, and quality assurance roles.

Experience

Work history, roles, and key accomplishments

Supervisor Moderator

Concentrix

Jun 2024 - Jun 2025 (1 year)

Supervised a team of seven contract content moderators, acted as final escalation for complex edge cases, and improved QA processes to ensure adherence to SLAs and evolving guidelines.

Content Moderation Team Leadership Quality Assurance SLA Management Reporting Performance Metrics

Content Moderator

Netino by Webhelp

Sep 2018 - May 2024 (5 years 8 months)

Applied detailed labeling guidelines to evaluate thousands of content pieces, consistently met high-volume targets with high accuracy, and provided written feedback to improve team consistency and workflow quality.

Content Moderation Time Management Remote Work Cross Cultural Communication