At Maroc Climate and Security - CARRIER, I monitored IoT device performance using AirVantage and maintained accurate data in Salesforce CRM.
I supported KPI tracking and performance reporting with CRM and operational data, and assisted in generating reports on operational efficiency and trends.
At IO Solutions - ROGERS, I responded to customer inquiries by phone, email, and live chat, and handled complaints, returns, refunds, and exchanges.
At La fierté center, I organized schedules, evaluated performance, and supported teaching standards. I also handled registrations and student placement tests, planned courses, and organized events or workshops.
