Faizan Ahmad
@faizanahmad14
Quality Assurance Executive at The Insolvency Group (TIG), validating AI-assisted IVA case assessments and checking financial and compliance details.
PakistanWhat I'm looking for
At The Insolvency Group (TIG), I assess IVA cases and review financial documents, recorded calls, and case information for accuracy, compliance, and viability. I also compare AI-generated findings with manual assessments to identify inaccurate or missed results.
I previously worked as a Quality Assurance Executive at Touchstone Communications, auditing customer interactions across sales and service campaigns and preparing quality reports. On the CallRevu project, I reviewed automotive dealership calls and shared feedback to support quality and process improvement.
At Hyper Future, I managed a 10-member team creating and maintaining Amazon product listings across 15 international marketplaces. I coordinated listing work and reviewed submissions for accuracy and marketplace compliance.
Earlier, as a Transcription Specialist at Eracon Technologies, I transcribed and reviewed CallRevu customer and dealership calls, following project guidelines and quality requirements.
Experience
Work history, roles, and key accomplishments
Quality Assurance Executive
The Insolvency Group (TIG)
Aug 2025 - Present (1 year 2 months)
Responsible for Quality Assurance, IVA Case Assessment, Compliance, and AI-assisted quality control for clients seeking Individual Voluntary Arrangement (IVA) debt solutions. Conduct comprehensive financial and case assessments, perform call quality audits, and validate AI outputs.
Quality Assurance Executive
Touchstone Communications
Apr 2024 - Jul 2025 (1 year 3 months)
Monitored, evaluated, and maintained quality standards across multiple customer service and sales campaigns including Solar SM2, SM3, Infinity, Sundial, Medicare, and HughesNet. Conducted audits, provided feedback, and prepared quality reports.
Amazon Account Management/Team Lead
Hyper Future
Nov 2023 - Feb 2024 (3 months)
Managed and supervised a team of 10 members creating and managing Amazon product listings across 15 international marketplaces. Coordinated listing activities, monitored performance, and ensured compliance with Amazon requirements.
Transcription Specialist
Eracon Technologies
Aug 2021 - Dec 2022 (1 year 4 months)
Provided accurate and high-quality transcription of recorded customer and dealership calls from automotive dealerships across the United States on the CallRevu project. Transcribed and reviewed calls relating to Sales, Service, and Parts departments.
Education
Degrees, certifications, and relevant coursework
COMSATS University Islamabad
BS, Computer Sciences
2017 - 2022
Grade: 2.6 CGPA
Earned a BS in Computer Sciences with a CGPA of 2.6.
Punjab College of IT
F Sc, Pre-Engineering
2014 - 2016
Grade: 83.7/A
Completed F Sc Pre-Engineering with a grade of 83.7/A.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Social media
Job categories
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