Faith Akabogu

I’m a Medical Virtual Assistant with over 3 years of combined healthcare experience, blending patient coordination with remote administrative support that keeps clinical workflows moving. I bring HIPAA-certified expertise in protecting PHI and securing healthcare information during every interaction.

I’m proficient with multiple EMR/EHR platforms, including Dr. Chrono, and I’m familiar with Cerner, Epic, AthenaHealth, and NextGen. I navigate these systems confidently to obtain and update patient records, ensuring accurate documentation and confidentiality.

In my recent remote role, I handled inbound and outbound calls and messages between patients, providers, and insurance companies—while verifying coverage and eligibility and coordinating appointments, reminders, cancellations, and reschedules. I also completed new patient intake, supported front-desk triage, and managed administrative tasks like data entry, email, record management, and time-keeping.

I’m detail-oriented, highly organized, and fully available for night shift schedules, working with minimal supervision while maintaining a professional, patient-first tone. I’m committed to acting as a trusted liaison who supports care plans, admissions, and clear patient-provider communication—every day.

I hold a BSc in Medical Laboratory Science from Ebonyi State University, a government-issued practice license from the Medical Laboratory Science Council of Nigeria, a HIPAA Certification from HIPAA Training U.S., and a Data Analytics Essentials certification from Cisco Networking Academy.