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Fahad Syed

@fahadsyed

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Experienced quality engineer specializing in automated testing and troubleshooting.

United States

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What I'm looking for

I am looking for a role that challenges my technical skills and fosters growth in a collaborative environment.

I am a dedicated quality engineer with a strong background in automated testing and technical support, currently working at Apple Inc. My journey began with a B.S. in Computer Science from The University of Texas at San Antonio, where I developed a solid foundation in programming and software quality assurance.

At Apple, I have excelled in various roles, including as an AppleCare At Home Advisor, where I consistently resolved customer issues and achieved high satisfaction scores. My analytical skills have allowed me to troubleshoot complex technical issues effectively. I have also received the AppleCare Excellence Award four times, recognizing my commitment to performance and customer service.

In my recent position as an Airplay Ecosystem Quality Engineer, I developed automated tests that significantly improved product stability and testing efficiency. My expertise in Python and collaborative work with cross-functional teams have been instrumental in driving quality improvements and ensuring successful product launches.

Experience

Work history, roles, and key accomplishments

Current

AppleCare At Home Advisor

Current

Apple Inc.

Jun 2020 - Present (5 years 2 months)

Delivers technical support for all Apple platforms (excluding visionOS), consistently resolving customer issues and contributing to high customer satisfaction scores. Utilizes strong analytical skills to troubleshoot and triage complex technical issues, reducing average resolution time and improving first-contact resolution rates.

Technical Support Troubleshooting Customer Service Privacy Compliance Analytical Skills Communication

Airplay Ecosystem Quality Engineer

Apple Inc.

Jan 2024 - Jan 2025 (1 year)

Developed and deployed automated nightly tests for AirPlay functionality (audio, video, mirroring) from macOS to third-party TVs, increasing test coverage and enabling earlier bug detection during nightly testing. Wrote 20 Python-based test automation tests, increasing test coverage by 100% and improving product stability prior to release.

Python Automated Testing AirPlay Testing MacOS Bug Reporting Manual Testing Git Cross Functional Collaboration Quality Assurance Test Automation

CoreBluetooth watchOS Quality Engineer

Apple Inc.

Jan 2022 - Nov 2022 (10 months)

Executed test scenarios to validate Bluetooth HDR performance and power consumption on watchOS, contributing to a successful product launch in FY23. Developed and utilized Python and shell scripts to automate wireless feature testing for watchOS on macOS, increasing test coverage and reducing manual testing efforts.

Bluetooth Testing Python Shell Scripting Automated Testing Manual Testing OTA Testing Quality Engineering Project Management

Education

Degrees, certifications, and relevant coursework

The University of Texas at San Antonio

Bachelor of Science, Computer Science

2019 - 2023

Studied Computer Science, gaining foundational knowledge in programming, algorithms, and data structures. Completed coursework relevant to software development and quality assurance.