Open to opportunities

Facundo Agrelo

@facundoagrelo

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Proactive Business Continuity Analyst with strong communication skills.

Argentina

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What I'm looking for

I seek a role that fosters growth, values collaboration, and emphasizes security.

I am a proactive individual who thrives on learning and motivating others. With several years of experience in Customer Service, I have honed my communication skills, allowing me to effectively coordinate with teams and understand customer needs. My empathetic personality drives me to achieve results while fostering a collaborative environment.

Currently, I serve as a Senior Business Continuity Analyst at Ernst & Young, where I review and assist with Business Impact Analysis and Infrastructure Impact Analysis. My role involves regular stakeholder meetings to guide them through processes, maintaining documentation, and conducting training sessions. Additionally, I promote Information Security best practices as a Cybersecurity Ambassador.

Previously, I worked at PricewaterhouseCoopers in Information Security Risk & Compliance, where I performed risk analysis for applications and engaged with project teams to address vulnerabilities. My experience spans various roles, including customer service, where I developed strong interpersonal skills that I carry into my current position.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Continuity Analyst

Current

Ernst & Young (EY)

Mar 2022 - Present (3 years 4 months)

Reviewed and assisted with Business Impact Analysis and Infrastructure Impact Analysis, conducting regular meetings with stakeholders to guide them through the process. Maintained documentation (user guidance, SOPs) and conducted trainings as a Knowledge Manager, while also promoting Information Security best practices and conducting Phishing Awareness sessions as a Cybersecurity Ambassador.

Business Impact Stakeholder Management Documentation Information Security Phishing Training Delivery Knowledge Management Cybersecurity

Information Security Risk & Compliance

PricewaterhouseCoopers (PwC)

Aug 2019 - Present (5 years 11 months)

Conducted risk analysis for applications before moving to production, engaging with Project Teams, Security Testing, and Code Review teams to ensure vulnerabilities were addressed and resolved timely. Handled Service Requests and Incidents as part of the Technology Security Operations - Global Access Management team, utilizing systems such as IBM Notes, Domino Administrator, Active Directory, ARS

Application Security Risk Analysis Vulnerability Management Identity & Access Management IBM Notes Active Directory Sailpoint ITIL ISO 27001

Barista

Le Pain Quotidien

Nov 2016 - Present (8 years 8 months)

Responsible for coffee-making, latte art, cocktails, blends, and smoothies, alongside providing excellent customer service. Managed daily purchase orders and conducted weekly and monthly inventory reports and control.

Latte Art Customer Service Inventory Management Barista Skills

Bar Manager

Las Olas Boulevard

Jan 2016 - Present (9 years 6 months)

Managed the bar, serving as a bartender, barista, and waiter. Oversaw daily operations and ensured customer satisfaction.

Bar Management Bartending Barista Waiting Staff Customer Service Restaurant Operations

Customer Service Representative

Comdata

Sep 2014 - Present (10 years 10 months)

Handled customer inquiries and complaints, providing effective solutions and maintaining customer satisfaction. Utilized strong communication skills to resolve issues efficiently.

Customer Service Inquiry Resolution Complaint Handling Communication Skills Problem Solving Customer Support

Education

Degrees, certifications, and relevant coursework

EducacionIT

Full Stack Web Developer, Web Development

Completed a comprehensive program in Full Stack Web Development, gaining skills in various programming languages and web technologies. This third-level education provided a strong foundation for a career in web development.

Instituto Niño Jesús de Praga

High School Graduate, Economics

Graduated from high school with a specialization in economics, providing a solid academic background. The curriculum focused on economic principles and related subjects.