Fabio Bicalho

I am a Data Analyst with two years of experience specializing in B2B products and customer success operations.

I built a Looker dashboard that unified six platforms and cut information search time by 50%, and I developed BigQuery monitoring code to evaluate monthly customer Health Scores. I support CSMs with monitoring, alerts and insights to improve client tracking and retention.

Earlier, I worked in market intelligence supporting outbound efforts that increased lead volume by 40%, managing HubSpot accounts and producing weekly conversion reports to refine outbound qualification. I helped organize accounts to improve AE/BDR effectiveness.

I work with SQL, BigQuery, HubSpot, Jira, Excel, Python and automation tools like N8N, and I apply Kanban and agile practices. I hold a degree in International Relations and certifications in Product Management and SQL, and I seek roles where I can streamline operations and drive measurable impact.