At itti Digital Paraguay, I analyzed ITSM processes for Upay, UENO Seguros, UENO Bank, AFPISA, and other Grupo Vázquez companies. I mapped current and target processes in Confluence and translated them into Jira configuration requirements.
I also designed a Change Management maturity assessment methodology and proposed a CMDB model to support configuration management and traceability. I reviewed audit findings and documented ITSM policies and procedures aligned with ITIL and ISO/IEC 27001.
At bit2bit Americas, I consulted on ITSM processes and configured Atlassian products, including Jira Service Management, Jira Software, and Confluence. I also estimated implementation effort, demonstrated product capabilities, and trained users and administrators.
