Luis Chavez
@luischavez4
Gestiono éxito del cliente e implementaciones ITSM, mejorando adopción, SLA y procesos de servicio.
PeruWhat I'm looking for
Gestiono Customer Success en Aranda Software para 10 cuentas corporativas de banca, salud, retail y sector público. Acompaño implementaciones en Perú desde el levantamiento de requisitos hasta la operación, adopción, SLA y satisfacción del cliente.
He liderado operaciones y mejora de servicios en CENS, CANVIA y Grupo Carlitos, implementando Gestión de Problemas, dashboards de SLA en Power BI, procesos BPMN y mesas de ayuda basadas en ITIL.
Experience
Work history, roles, and key accomplishments
Customer Success
Aranda Software
Oct 2025 - Present (11 months)
Manages a portfolio of 10 corporate accounts, overseeing adoption, SLA compliance, and satisfaction metrics. Supports implementations across Peru and conducts demos and proof-of-concept tests.
ITIL Coordinator
CENS
Jul 2025 - Sep 2025 (2 months)
Implemented Problem Management practice for an industrial client, conducted root cause analyses, and redesigned incident prioritization to improve resource allocation.
Performance Improvement Analyst
Canvia
Jun 2023 - May 2025 (1 year 11 months)
Supervised six simultaneous projects under PMO standards, coordinated a team of five, and implemented SLA dashboards in Power BI to replace manual reports.
Process Manager
Grupo Carlitos
May 2022 - Jun 2023 (1 year 1 month)
Standardized purchasing and finance processes using BPMN and implemented an ITIL-based internal help desk, leading a two-person team during deployment.
Education
Degrees, certifications, and relevant coursework
Universidad Privada del Norte
Bachelor, Computer Systems Engineering
Bachelor's degree in Computer Systems Engineering, with professional title in process.
AXELOS
ITIL v4 Foundation, IT Service Management
Certification in ITIL v4 Foundation.
Scrum
Scrum, Project Management
Certification in Scrum.
PMBOK
PMBOK, Project Management
Certification in PMBOK.
Analista de dato
Analista de dato, Data Analysis
Certification as Data Analyst.
Tech stack
Software and tools used professionally
Availability
Location
PeruAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Luis?
You can contact Luis and 90k+ other talented remote workers on Himalayas.
Message LuisGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
