@eunicenjoki
IT Trainer with live and remote delivery experience, who instructed students in computer applications at YOUNG WOMEN CHRISTIAN ASSOCIATION.
KenyaAt YOUNG WOMEN CHRISTIAN ASSOCIATION, I instructed students on computer applications and troubleshot computer devices.
My IT training experience includes live and remote delivery, eLearning delivery, and developing training. I tailor concise content to organizational needs.
At GREEN ANGELS SCHOOL, I responded to parents’ inquiries, processed requests, and followed up to ensure resolution. I also supported office administration at MIREMA SCHOOL.
Work history, roles, and key accomplishments
Green Angels School
Jan 2021 - Jun 2025 (4 years 5 months)
Responded to parent inquiries and complaints, provided service information, processed requests, maintained records of interactions, and followed up to ensure resolution.
Mirema School
Aug 2018 - Dec 2019 (1 year 4 months)
Supported staff with clerical tasks, managed incoming mail, maintained company databases, and responded to phone calls and emails for professional correspondence.
Young Women Christian Association
Jan 2014 - Dec 2017 (3 years 11 months)
Instructed students on computer applications and troubleshot computer devices.
Degrees, certifications, and relevant coursework
Diploma, Information Communication and Technology
Diploma in Information Communication and Technology from Nyandarua Institute of Science and Technology, completed in 2015.
Software and tools used professionally
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