Open to opportunities

EUNICE KAMAU

@eunicekamau

Message

I resolve customer inquiries and improve retention across remote phone, email, chat, and CRM support operations.

Kenya

Message

What I'm looking for

I'm looking for a customer support or customer experience role where I can resolve client concerns, work independently in a collaborative team, and contribute insights that improve processes and customer satisfaction.

I've supported customers at Road Way Rescue, Safer Road Rescue, and Tenspot Opesa, resolving inquiries across phone, email, chat, social platforms, and payment-related service channels.

At Road Way Rescue, I documented customer interactions in CRM systems, escalated complex issues, and shared recurring trends to improve processes. Previously, I handled sensitive disputes and retention cases at Safer Road Rescue, helping strengthen client relationships and reduce churn.

I'm comfortable working independently in fast-paced remote environments while collaborating with internal teams to deliver clear, practical solutions and positive customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Road Way Rescue

Jun 2023 - Mar 2026 (2 years 9 months)

Responded to inbound client inquiries across phone, email, chat, and social platforms, maintaining high customer satisfaction. Managed data entry and documentation in CRM systems, collaborated with teams to escalate issues and improve processes.