Eugene Midega
@eugenemidega
I lead telesales teams that improve customer experience and sales performance.
KenyaWhat I'm looking for
At M-KOPA Kenya, I lead and coach telesales and customer care teams to improve productivity, customer experience and sales performance.
I use KPI tracking, call-quality evaluations, coaching, CRM workflows and escalation resolution to strengthen service delivery. I manage Freshdesk tickets, monitor engagement through 3CX and run targeted SMS communication to support DSR lead follow-up and sales activity.
I led a campaign that delivered 351 sales against a target of 350, after progressing internally from Sales Agent to Team Leader. My background also includes customer care, sales support, retention, reporting and contact-centre operations at M-KOPA and StarTimes Media.
Earlier, I supported procurement and administration at Selco Traders and developed new insurance business as a Financial Advisor at Prudential Life Assurance.
Experience
Work history, roles, and key accomplishments
Team Leader
M-KOPA Kenya
Jan 2026 - Present (7 months)
Lead and coach a telesales and customer care team, managing KPIs, quality assurance, escalations, and CRM tickets. Achieved 351 sales against a target of 350 in a campaign.
Sales Support
StarTimes Media
Jan 2019 - Dec 2022 (3 years 11 months)
Provided frontline customer care support and assisted with subscriptions, activations, and payment inquiries. Supported call-centre operations and reporting.
Personal Assistant
Selco Traders Ltd
Jan 2016 - Dec 2018 (2 years 11 months)
Supported procurement and administrative operations.
Financial Advisor
Prudential Life Assurance
Jan 2014 - Dec 2015 (1 year 11 months)
Developed new business and advised clients on insurance solutions.
Education
Degrees, certifications, and relevant coursework
Masinde Muliro University of Science and Technology
Bachelor of Business Management, Business Management
2014 - 2018
Pursued a Bachelor of Business Management degree, gaining knowledge in business administration and management principles.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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