At スパトレ株式会社, I support Japanese users of an online English-learning platform through phone, video calls, email, and Slack. I troubleshoot microphone, camera, connection, and latency issues, and guide users through platform features.
I also help Japanese students and English-speaking instructors communicate, providing translation support when needed. I coordinate lesson cancellations, schedule changes, missed lessons, and other disruptions so the appropriate people know what’s happening.
At Bright Steps, I manage the daily operations of my independent English conversation business, including customer communication, scheduling, and student support. Earlier, at Fruitful English, Inc., I created, edited, and reviewed digital English-learning materials for Japanese users in collaboration with designers and engineers.
