Esther Okolie

I am a data-driven professional with over three years of experience in leveraging customer and operational data to optimize service delivery and improve issue resolution times. My expertise lies in building end-to-end dashboards using PostgreSQL and Power BI, which enable organizations to track performance metrics and drive process improvements. I am proficient in identifying trends, analyzing customer data, and translating findings into strategic actions that enhance operational efficiency.

In my current role as a Customer Data Support Analyst at Rogers Shaw Communications, I developed a comprehensive dashboard that tracks key performance indicators such as resolution time and issue recurrence rates. This initiative has empowered leadership with actionable insights, allowing for targeted troubleshooting and proactive service improvements. My analytical skills have been instrumental in supporting escalations and ensuring data-informed decision-making within the organization.

As I seek to transition into a mid-level Data Analytics role, I am eager to contribute my skills in data-driven decision-making, performance monitoring, and service optimization. I am passionate about using data to solve complex problems and improve customer experiences.