Open to opportunities

Esther Mbugua

@esthermbugua1

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Proactive Community Manager passionate about engagement and relationship building.

Kenya

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What I'm looking for

I am looking for a role that allows me to leverage my community management skills while fostering engagement and building relationships within a dynamic team.

As a dedicated Community Manager, I thrive on fostering both online and offline communities. My experience in customer engagement and relationship management has equipped me with the skills necessary to create engaging content and ensure positive brand interactions. I am passionate about building connections and enhancing user experiences through effective communication and problem-solving.

My background in hospitality and debt collection has honed my organizational and negotiation skills, allowing me to handle sensitive customer interactions with professionalism. I have successfully managed client relationships, resolved financial disputes, and maintained meticulous records, all of which are transferable skills that I bring to community management. I am committed to creating a supportive and engaging environment for community members.

Experience

Work history, roles, and key accomplishments

Debt Collection Manager

Boresha Auctioneers

Aug 2022 - Present (3 years)

Managed client relationships and engaged with customers to resolve financial disputes. Developed strong communication and negotiation skills while handling sensitive customer interactions.

Customer Engagement Conflict Resolution Communication Negotiation Record keeping Problem Solving

Education

Degrees, certifications, and relevant coursework

MM Digital Training

Certification, Digital Marketing

2024 - 2024

Completed a certification in Digital Marketing, gaining expertise in various digital marketing strategies and tools. Developed skills in online content creation, social media management, and digital communication.

Hope Vocational College

Diploma, Hospitality

2021 - 2022

Obtained a Diploma in Hospitality, focusing on customer service, relationship management, and operational skills relevant to the hospitality industry. Developed strong interpersonal and organizational abilities.

Dykaan College

Certification, Computer Packages

2021 - 2021

Completed a certification in Computer Packages, specifically focusing on Microsoft Office applications. Gained proficiency in essential software for professional and administrative tasks.

Githurai High School

Kenya Certificate of Secondary Education, General Studies

2017 - 2021

Achieved the Kenya Certificate of Secondary Education, completing secondary education and building a foundational knowledge across various subjects. Developed critical thinking and academic skills.

Nairobi Road Primary School

Kenya Certificate of Primary Education, General Studies

2006 - 2016

Obtained the Kenya Certificate of Primary Education, completing primary education and establishing fundamental literacy and numeracy skills. Built a strong educational foundation.