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Esther Gomina

@esthergomina

Virtual assistant supporting healthcare claims at a remote practice, tracking dental claims, payer responses, and follow-ups.

Nigeria

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What I'm looking for

I’m interested in remotely supporting psychology, mental health, and allied health practitioners, with a commitment to confidentiality, warm client service, and learning practice-specific systems such as Halaxy.

In my current Virtual Assistant – Healthcare Claims & Provider Support role, I track dental insurance claims, outstanding payments, EOBs, and payer responses. I document statuses and next steps so open items can be followed up.

I communicate with payers and providers, research pending or denied claims, and follow up on unresolved items. I keep account notes, call references, and follow-up records in CareStack, GoTo, and Slack.

At Single Oasis International Foundation (SOI), I supported programme coordination and organised records and administrative documentation. I also assisted with stakeholder communication and follow-up.

In my Virtual / Personal Administrative Assistant role with the Office of the Director, Industry, Trade & Investment, I supported scheduling, office coordination, and document organisation. I maintained records and filing, coordinated follow-ups, and handled documents with discretion.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant – Healthcare Claims & Provider Support

Current

Remote

Jan 2024 - Present (2 years 10 months)

Track dental insurance claims, outstanding payments, EOBs and payer responses; document status and next steps. Communicate with payers and providers, research pending or denied claims, and follow up on open items.

Carestack GoTo Slack Claims Tracking Payer Engagement Documentation

Virtual Administrative Support Volunteer

Single Oasis International Foundation (SOI)

Jan 2021 - Dec 2022 (1 year 11 months)

Supported programme coordination, organised records and administrative documentation. Assisted with stakeholder communication and follow-up to help programme activities stay on track.

Program Coordination Records Management Stakeholder Communication

Virtual / Personal Administrative Assistant

Office of the Director, Industry, Trade & Investment

Jan 2020 - Dec 2021 (1 year 11 months)

Supported scheduling, office coordination, document organisation and routine administrative tasks. Maintained filing and records, coordinated follow-ups and handled documents with discretion.

Scheduling Office Coordination Document Management Filing Discrétion