Open to opportunities

Estela Martre

@estelamartre

Message

I onboard and support international customers across fintech, tech, and guest-service environments.

Spain

Message

I've supported and retained clients at American Express, handling high-volume calls and emails, coordinating international onboarding, and maintaining detailed CRM records in a regulated environment.

At Fever, I resolved more than 90 Zendesk tickets per night across phone, email, and chat in Spanish, English, and French, helping users with mobile app and website issues.

My guest-service experience at Disneyland Paris, Disney Cruise Line, and Walt Disney World strengthened my approach to issue resolution, accessibility support, events, complaints, and special requests. I bring a multilingual, customer-first perspective to cross-functional work.

Experience

Work history, roles, and key accomplishments

Multilingual Customer Onboarding Specialist

American Express

Jan 2022 - Dec 2025 (3 years 11 months)

Provided customer support through calls and emails, achieving over 70% client retention. Coordinated international onboarding with cross-functional teams and maintained detailed interaction records in CRM systems.

Customer Support Customer Retention Onboarding CRM Cross Functional Collaboration

User Support Agent

Fever

Jun 2021 - Nov 2021 (5 months)

Worked night shifts providing client support via phone, email, and chat in three languages. Resolved 90+ Zendesk tickets per night while maintaining high customer satisfaction and assisting users with technical issues.

Zendesk Customer Support Technical Support

Hôtesse Billeterie

Disneyland Paris

Apr 2019 - Apr 2020 (1 year)

Managed access control and ticket sales at theme park entrance. Provided Disability Access Service to eligible Guests.

Customer Service Access Control Ticket Sales

Guest Services Hostess

Disney Cruise Line

Sep 2017 - Sep 2018 (1 year)

Covered front desk duties during 10-hour shifts, 7 days per week. Participated in safety drills, hosted events, handled complaints, and accommodated special requests.

Event Hosting Complaint Handling Safety Procedures

Guest Relations Hostess

Walt Disney World Resort

Feb 2016 - Feb 2017 (1 year)

Provided information about WDW Resort to Guests, helped with tickets and reservations, managed complaints, and maintained a positive guest experience.

Guest Relations Ticket Management Complaint Resolution