Esteban Palomino García

Delivers accurate and timely monthly operational reports to support performance monitoring and management decision-making. Coordinates escalation of issues and manages service requests, ensuring compliance with processes and timelines.

Analyzed incidents and service requests to implement efficient solutions within SLA timelines. Created and maintained master data in SAP, ensuring accuracy for downstream sales and operations.

Prepared and published operational management reports, dashboards, and KPIs to monitor service performance. Followed up on escalated issues and ensured timely communication with stakeholders.

Designed and executed manual and automated test cases based on business requirements, validating system functionality. Documented defects and supported root cause analysis and resolution processes.

Managed customer check-in processes and accommodation payments. Processed payments and maintained accurate transaction information.

Managed customer inquiries regarding order status, delivery issues, and discrepancies. Created, modified, cancelled, and resent customer orders according to procedures.

Pursuing a Bachelor's Degree in Industrial Engineering at Pontificia Universidad Javeriana in Cali, Colombia.