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Esraa Mubarak

@esraamubarak

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Motivated IT Technical Support Specialist with strong network security knowledge.

Egypt

Message

What I'm looking for

I am looking for a role that allows me to grow my technical skills while contributing to innovative projects in a collaborative environment.

I am a motivated IT Technical Support Specialist with a strong foundation in network security and infrastructure optimization. My experience includes data annotation and Arabic transcription for AI training projects, where I have honed my skills in ensuring accuracy and clarity in linguistic tasks. I am passionate about tech education and enjoy sharing my knowledge through content creation on platforms like YouTube.

Currently, I work as an Arabic Data Annotator, Transcriber, and Voice Recorder at Sigma AI, where I annotate Arabic text and audio data for machine learning projects. I also perform voice recording tasks to train speech recognition models, adhering to strict project guidelines and quality standards. My previous internship at TechWave allowed me to assist in setting up IT infrastructure, configure VPN access, and automate tasks, which significantly improved workflow efficiency.

Experience

Work history, roles, and key accomplishments

Current

Arabic Data Annotator, Transcriber & Voice Recorder

Current

Sigma AI

Jan 2024 - Present (1 year 5 months)

Annotated Arabic text and audio data for machine learning and NLP projects, ensuring high accuracy and linguistic consistency. Performed voice recording tasks to train speech recognition models and transcribed Arabic audio following strict project guidelines and quality standards. Collaborated remotely and managed tasks independently within set deadlines.

NLP Speech Recognition Quality Linguistic Consistency

IT Infrastructure & Systems Intern

TechWave – Digital Egypt Pioneer Initiative (DEPI)

Sep 2024 - Nov 2024 (2 months)

Assisted in setting up IT infrastructure, including Windows Server and Active Directory, and configured VPN access for remote operations. Utilized VMware for system virtualization to optimize hardware resources. Automated repetitive tasks with scripts, significantly improving workflow efficiency and contributed to system monitoring and issue detection.

Infrastructure Windows Server Active Directory VPN VMWare Virtualization Scripting Workflow Systems System Monitoring

Education

Degrees, certifications, and relevant coursework

Ain Shams University

Bachelor’s Degree, Digital Education Technology

Currently pursuing a Bachelor's Degree in Digital Education Technology through the Open Learning system. This program focuses on leveraging technology for educational purposes.

Digital Egypt Pioneer Initiative (DEPI)

Certificate, Technical Support

Completed the Google Technical Support Specialist certificate program as part of the Digital Egypt Pioneer Initiative (DEPI). This certification enhanced skills in IT support and troubleshooting.