Esraa Elsalatiny

Assisted in requirements gathering and process improvement initiatives. Analyzed business data to support decision-making and reporting. Supported workflow optimization and documented business processes for stakeholders.

Assisted in conducting market research and collaborated with stakeholders to align product requirements. Supported managing and prioritizing product backlog, including requirements and user stories. Created and refined user stories with clear acceptance criteria.

Responded to customer inquiries and issues, ensuring professional communication and aiming for first-contact resolution. Investigated and resolved customer concerns promptly, adhering to SLAs and leveraging available tools and resources. Collaborated with internal teams by escalating and following up on unresolved issues to ensure efficient problem resolution.

Delivered front-line technical assistance to customers, addressing inquiries and troubleshooting issues with a focus on quality service delivery. Researched and analyzed customer problems, providing detailed and accurate information to ensure timely resolution within SLAs. Coordinated with cross-functional teams to redirect complex issues, ensuring appropriate follow-up and resolution of customer

Analyzed data trends to support strategic business decisions. Collected and documented requirements to meet project needs. Identified workflow inefficiencies and suggested process improvements.

Completed a transfer program, earning a bachelor’s degree in Banking and Finance with a specialization in investing and risk management. This dual-university program provided a comprehensive understanding of financial markets and risk assessment.

Grade: 3.1 / 4.0

Undertook a transfer program, completing a double bachelor’s degree in Economics and Accounting. This program focused on economic principles and accounting practices, providing a strong foundation in financial analysis.

Grade: 3.09 / 4.0

Earned a bachelor’s degree in Management, focusing on core management principles and practices. This program provided a solid understanding of organizational leadership and business operations.

Completed a Mini Master of Business Administration program, gaining foundational knowledge in various aspects of business administration. This included an overview of strategic management, marketing, and finance.