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Esnery Shaba

@esneryshaba

Estate Manager at MafadiPropertyServices who improved maintenance planning and reduced emergency maintenance incidents by 20–30%.

South Africa

Message

At MafadiPropertyServices, I managed the day-to-day operations of two residential estates comprising 550 units. I improved preventive maintenance planning, reducing emergency maintenance incidents by 20–30%.

Earlier, as OperationsManager at TransCommunityOrganization, I managed operational and programme budgets exceeding US$100,000 and spearheaded process improvements that increased operational efficiency by approximately 30%. My experience also includes executive support, property maintenance administration, tenant relations, and rental compliance.

Experience

Work history, roles, and key accomplishments

Current

Estate Manager

Current

Mafadi Property Services

Nov 2025 - Present (11 months)

Managed day-to-day operations of two residential estates comprising 550 units, overseeing budgets, staff, contractors, and compliance. Achieved cost savings, high staff attendance, and improved resident satisfaction.

Estate Management Budget Management Staff Supervision Contractor Management Compliance STSMA CSOS OHS Maintenance Planning Security Operations Utility Management Reporting

Estate Manager

Landsdowne Property Group

Feb 2025 - Nov 2025 (9 months)

Managed operations of two sectional title estates, supervising staff and contractors, ensuring compliance, and resolving resident issues. Achieved high resident satisfaction and successful audit readiness.

Estate Management Staff Supervision Contractor Management Compliance STSMA CSOS Resident Relations Maintenance Coordination vendor negotiation Reporting

Maintenance Administrator

Houss Rentals

Oct 2023 - Jan 2025 (1 year 3 months)

Managed maintenance inventory, ticketing, and workforce across multiple sites, ensuring high stock availability and on-time completion. Implemented preventive maintenance plans and coordinated procurement.

Maintenance Management Inventory Management Ticketing Systems MEL Property Inspections MDA Staff Supervision Budgeting Procurement Health and Safety Compliance

Client Liaison Officer

Central Developments & Cosmopolitan Projects Group

Nov 2022 - Aug 2023 (9 months)

Developed tenant engagement strategies, managed high-volume communications, and resolved tenant issues to maintain high satisfaction. Coordinated with maintenance and contractors to ensure timely service.

Tenant Relations Customer Service Communication Skills Conflict Resolution Property Management Systems Coordination Reporting

Rental Compliance Officer

Central Developments & Cosmopolitan Projects Group

May 2021 - Nov 2022 (1 year 6 months)

Managed lease administration, monitored tenant accounts, and processed rental applications to ensure compliance. Supported audits and maintained accurate records.

Lease Administration Compliance Tenant Screening Data Management Audit Communication Skills Property Management

Administrator

Hexing Electrical SA (PTY)

Mar 2020 - Oct 2020 (7 months)

Handled confidential information, managed office inventory, and maintained filing systems. Liaised between departments and streamlined invoice processing.

Administrative Support Confidentiality Inventory Management Filing System Communication Skills Invoice Processing Office Management

Operations Manager

TransCommunity Organization

Jul 2015 - Apr 2018 (2 years 9 months)

Led multidisciplinary teams, managed budgets, and implemented strategic projects. Improved operational efficiency, negotiated contracts, and enhanced stakeholder engagement.

Operations Management Team Leadership Budget Management Strategic Planning Stakeholder Engagement Contract Negotiation Process Improvement KPI Monitoring