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Esmeralda Mella

@esmeraldamella

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Administrative assistant at Farmacia Elsa María II who supported pharmacy operations and improved inventory tracking.

Dominican Republic

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What I'm looking for

I’m seeking remote administrative assistant work, with responsibilities such as coordinating digital schedules, responding to emails and messages, managing inventory, and supporting operational tasks. I’m available immediately.

At Farmacia Elsa María II, I supported pharmacy operations during my administrative internship. I responded to emails, messages, and customer inquiries, and maintained inventory records in the internal system to reduce stock issues and speed up information searches.

At D' Rocelis Empanada, a family business, I handled customer orders and inquiries through WhatsApp. I served 55 to 80 customers a day and managed orders of up to RD$12,000 daily.

At Moto Préstamo M&M, a family business, I managed customer orders and inquiries through WhatsApp and kept records and the daily schedule organized.

I’m studying Cinematography at Universidad APEC (UNAPEC) and have training in pharmaceutical product sales and promotion. I use Google Workspace, Microsoft Office, Gmail, Canva, and CapCut, and write in Spanish and intermediate-level English (B2).

Experience

Work history, roles, and key accomplishments

Auxiliar Administrativa de Farmacia

Farmacia Elsa María II

May 2026 - Jun 2026 (1 month)

Supported operational and administrative tasks, responding to emails, messages, and customer inquiries. Managed inventory control in the internal system, reducing stock failures and streamlining data retrieval.

Inventory Control Customer Service Administrative Support Email Management Data Entry

Secretaria y Apoyo Administrativo

Moto Préstamo M&M

Jan 2024 - Dec 2025 (1 year 11 months)

Managed customer orders and inquiries via WhatsApp and maintained organized records and daily schedules to ensure coordination.

Customer Service Order Management WhatsApp Record keeping Scheduling

Apoyo Administrativo y Atención al Cliente

D' Rocelis Empanada

Jan 2018 - Dec 2023 (5 years 11 months)

Managed customer orders and inquiries via WhatsApp, confirming each request. Handled between 55 and 80 clients daily and managed orders up to RD$12,000 daily, multitasking effectively.

Customer Service Order Management WhatsApp Multitasking Record keeping