Jennicah Garlitos

I am a healthcare administration professional with deep expertise in claims processing, adjudication, and revenue cycle analysis, built across roles in member services, provider claims, and escalation teams. I have specialized knowledge in professional and dental billing across multiple specialties and in applying ICD-10, CPT, and HCPCS coding to improve first-pass claim acceptance.

I progressed rapidly into leadership positions—becoming an SME and then a Tier 1 Supervisor—where I led teams, performed quality assurance through live call monitoring, and resolved complex escalations and supervisory calls. I have a proven track record troubleshooting claim submission failures, investigating client software and clearinghouse issues, and driving process improvements that increase claims acceptance and payments.

I bring strong multi-channel communication, training, and conflict-resolution skills, along with hands-on experience using EHR/EMR tools and payer portals such as Epic, Availity, Navinet, and various dental software. I seek to apply my claims expertise and leadership to help an organization optimize revenue cycle outcomes and deliver excellent client service.