Open to opportunities

erwin quintero

@erwinquintero

I’m a hospitality technology Account Manager helping LATAM hotels grow retention, upsells, and direct bookings with Sabre expertise.

Colombia

Message

What I'm looking for

I’m looking for a hospitality technology role where I can use my LATAM market and revenue-management knowledge to drive retention, direct-booking growth, and consultative product adoption—while partnering closely with Sales, Product, and Engineering to turn real client pain points into better outcomes.

I’m a hospitality technology Account Manager with 10+ years of experience managing portfolios of LATAM and Caribbean hotel clients—turning “customer needs” into measurable retention and growth. I’ve been the main point of contact for Sabre-related needs, coordinating escalations, translating hotelier language into technical requirements, and building relationships that keep renewal momentum (e.g., maintaining a portfolio renewal rate above 95%).

I bring deep expertise in hotel operations and distribution, so I can consult before recommending platform changes: revenue strategy, occupancy challenges, and channel mix are always part of the conversation. Using Salesforce to spot at-risk accounts, optimize usage, and improve direct bookings, I also help teams understand product updates and workflows—creating outcomes like a critical account expansion at 118% NDR by resolving complex disputes and delivering an ROI case tied to RevPAR improvement goals.

Experience

Work history, roles, and key accomplishments

Account Manager

Sabre Hospitality

Feb 2025 - Jan 2026 (11 months)

Served as primary contact for a LATAM/Caribbean hotel portfolio (ACV $900K+), managing escalations and bridging client operations with Sabre to ensure seamless customer experiences. Drove retention above 95% by identifying upsell opportunities across SynXis CR, booking engine, and GDS/OTA integrations, and improved direct-booking strategy using Salesforce usage data.

& Customer Success Account Management Hotel Distribution Salesforce CRM Booking Engine GDS Integration Upsell Data Analysis QBR Facilitation

Product Analyst Support

Sabre Hospitality

Sep 2022 - Feb 2025 (2 years 5 months)

Built deep product expertise in SynXis Central Reservations, booking engine, GDS connectivity, OTA channel management, rate configuration, and reporting; became the go-to resource for complex client questions and escalations. Maintained 100% SLA compliance on tier-1 escalations while training hotel clients on new workflows to help revenue managers and GMs optimize distribution and bookings.

Synxis Central Reservations GDS Connections Reporting & Analytics SLA Management Client Training Salesforce

Customer Experience & Sales Consultant

DirecTV

Jun 2020 - Jul 2022 (2 years 1 month)

Managed high-volume customer relationships, maintaining top 10% CSAT through empathetic communication and resilience in challenging situations. Exceeded upsell targets by 15% through consultative needs assessments.

& Customer Success Client Relationship Management CSAT Consultative Sales Upselling Customer Communications Service quality

Account Assistant

Scotiabank

Jan 2018 - Jan 2020 (2 years)

Supported commercial banking account operations with a focus on client relationship management, financial reporting, and compliance-driven processes. Built a foundation for managing trustworthy, high-value customer portfolios.

Client Relationship Management Financial Reporting Compliance Operations Account Support Customer Service Documentation Professional communication Banking Operations