Ersild Dida
@ersilddida
I build data-focused applications and analytical solutions with Python, Java, and SQL.
GermanyWhat I'm looking for
I'm pursuing an MSc in Data Science at Trier University, where I work with data and web mining, big data analytics, numerical optimization, Java, Python, Hadoop MapReduce, and machine learning methods.
During my IT internship at NOA. sh.a., I rebuilt a loan application webpage end-to-end and designed its database to improve data integrity and retrieval speed. I've also supported structured data processing, case resolution, and customer communication at Assist Digital and Ipsos Marketing.
Experience
Work history, roles, and key accomplishments
Backoffice Employee
Assist Digital
Jun 2025 - Oct 2025 (4 months)
Processed and validated back-office documentation, coordinated with cross-functional teams to resolve case backlogs, and maintained structured records in a case-management system.
IT Intern
NOA. sh.a.
Dec 2024 - Jan 2025 (1 month)
Rebuilt a loan application webpage end-to-end and designed the underlying database, improving data integrity and retrieval speed.
Customer Service Representative
Assist Digital
Jul 2024 - Nov 2024 (4 months)
Resolved German- and English-language inquiries daily via a CRM ticketing platform, maintained high first-contact resolution, and handled escalations while meeting SLA targets.
Call Centre Agent
Ipsos Marketing
Jan 2023 - Mar 2023 (2 months)
Conducted structured phone surveys on social and lifestyle research topics, logged and categorized respondent data, and maintained daily call quotas while upholding data quality standards.
Education
Degrees, certifications, and relevant coursework
Trier University
Master of Science, Data Science
2025 -
Pursuing a Master of Science in Data Science with coursework in Data and Web Mining, Big Data Analytics, and Numerical Optimization.
Udemy
Python for Data Science and Machine Learning Bootcamp, Data Science, Python
2026 -
Currently enrolled in a Python for Data Science and Machine Learning Bootcamp instructed by Jose Portilla.
Udemy
Complete Python Bootcamp, Programming
2023 - 2023
Completed a comprehensive Python programming bootcamp covering fundamental to advanced topics.
Sami Frasheri High School
High School Diploma, General Studies
2019 - 2022
Grade: 9.6/10.0
Completed high school education with a final grade of 9.6/10.0.
Epoka University
Bachelor of Science, Business Informatics
2022 - 2025
Grade: 3.70/4.00
Completed a Bachelor of Science in Business Informatics with a final GPA of 3.70/4.00.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Portfolio
github.com/ErsildDidaSalary expectations
Social media
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